Icon

Privacy Policy

Our Privacy Policy

Icon

Last Updated: October 22, 2025

About Us

Our Platforms, including the "Dolce Reset" mobile application (the "App"), our website (https://dolceresetapp.online), and all related services, features, content, and tools, such as heart rate monitoring, step counting, sleep analysis, and custom diet plans based on user preferences (collectively, the "Service"), are owned, managed, and operated by Dolce Reset Ltd, a private limited company incorporated and registered in England and Wales with company number 16489696 and registered office at 483 Green Lanes, London, N13 4BS, United Kingdom ("we," "us," "our," or the "Company").

We are dedicated to leveraging technology to support your fitness and wellness journey, fostering cardiovascular health, weight management, stress reduction, and personalized nutrition through custom diet plans. We prioritize transparency and accountability in our data practices to ensure you understand how your data is handled.

For questions or to exercise your privacy rights, please visit the support section at https://dolceresetapp.online/support.

When you use our Service, we may collect, store, and process personal data. This Privacy Policy outlines our principles for processing your data. We act as the controller of your personal data under data protection laws (e.g., GDPR, UK GDPR) and, in some cases, as a processor. If you do not accept this Privacy Policy, please do not use our Service.

Your Data Collected by Us

As you engage with our Service, we collect personal data, defined as information relating to an identified or identifiable individual, through:

  1. Data Directly Provided by You: Information you input, such as name, email address, or dietary preferences during registration, account setup, or subscription to our monthly or annual plans (including the 3-day free trial).

  2. Data Automatically Collected: Device information (e.g., model, operating system, IP address) and usage data (e.g., interactions with heart rate monitoring, step counting, or sleep analysis features).Communicating with you about your account and any updates or promotions

  3. Health-Related Data: Data such as heart rate, step counts, or sleep patterns, collected only with your explicit consent via in-app prompts during onboarding. Custom diet plans are generated solely based on your provided preferences and do not rely on health data.

  4. Data Acquired via Cookies: We use cookies and similar technologies to track preferences and interactions. See our Cookie Policy at https://dolceresetapp.online for details.

Why We Process Your Data

We process your personal data to:

  1. Enable access to and use of the Service, including personalized fitness tracking and custom diet plans based on your preferences.

  2. Provide customer support through the support section at https://dolceresetapp.online/support.

  3. Enhance Service features by analyzing usage to tailor experiences and develop new content (e.g., improved workout or diet plans).

  4. Improve technical performance for a better user experience.

  5. Optimize advertising strategies with your consent, using tools like Google Analytics 4 (GA4) and Meta to analyze campaign performance.

  6. Monitor Service performance using analytics to track user behavior.

For sensitive data, such as health-related data, we obtain explicit consent via in-app prompts during onboarding. Custom diet plans are generated from user-provided preferences and do not involve health data, ensuring your data is handled securely. Subscription payments (via credit/debit card, Apple App Store, or Google Play Store) are processed by third-party providers like Stripe, and we do not collect payment details. Review their privacy policies for details:

  1. Stripe: https://stripe.com/gb/privacy (payment processing).

  2. Apple App Store: https://www.apple.com/legal/privacy/ (app distribution, payments).

  3. Google Play Store: https://policies.google.com/privacy (app distribution, payments).

How Your Data Is Handled

We process your personal data based on the following legal bases:

  1. Contract: To provide access to the Service, including subscription features after the 3-day free trial.

  2. Legitimate Interest: To improve the Service and enhance user experience.

  3. Legal Obligation: To comply with applicable laws (e.g., GDPR, UK GDPR).

  4. Consent: For marketing, advertising, or processing sensitive data (e.g., heart rate, sleep data).

Data Retention

We retain your personal data while your account is active or as needed for disputes, safety, or legal compliance, typically not exceeding 2 months after account deactivation or deletion. For specific retention details, visit the support section at https://dolceresetapp.online/support.

Sharing of Your Personal Data

We may share your data with:

  1. Third-Party Service Providers: For essential functions, under strict data protection agreements.

  2. Marketing Providers: With your consent, for marketing automation (e.g., Meta).

  3. Compliance with Laws: If required by law, to protect security, or in emergencies.

  4. Aggregated or Anonymized Data: Shared with third parties without identifying you directly.

  5. Group Companies: Shared with affiliates under our privacy standards.

Essential Processors:

  1. Google Analytics 4 (GA4): https://policies.google.com/privacy, Purpose: Analytics for user behavior and Service performance.

  2. Meta: https://www.facebook.com/privacy/policy/, Purpose: Advertising and campaign optimization.

  3. Stripe: https://stripe.com/gb/privacy, Purpose: Payment processing for subscriptions.

  4. Apple App Store: https://www.apple.com/legal/privacy/, Purpose: App distribution and payment processing.

  5. Google Play Store: https://policies.google.com/privacy, Purpose: App distribution and payment processing.

Data Storage and Cross-Border Transfers

Data is primarily stored in the UK or EU on secure servers. For services outside the UK/EU (e.g., US-based processors like GA4, Meta, or Stripe), we use Standard Contractual Clauses to ensure GDPR/UK GDPR compliance. By using the Service, you consent to data transfers outside the UK/EU, with security measures like encryption in place.

Security

We use SSL encryption, encrypted databases, and secure servers to protect your data. Custom diet plans and health data (if collected) are processed securely with your explicit consent, ensuring 100% safe handling. In case of a data breach (per GDPR Article 4.12), we’ll notify you promptly via the Service or website with details and actions taken. Report suspected breaches via the support section at https://dolceresetapp.online/support.

Your Privacy Rights

Under GDPR, UK GDPR, and other applicable laws, you have rights to:

  1. Access: Request a copy of your data.

  2. Rectification: Correct inaccurate data.

  3. Objection: Object to certain data uses (e.g., marketing).

  4. Erasure: Request data deletion.

  5. Restriction: Limit data processing.

  6. Portability: Obtain data in a machine-readable format.

  7. Withdrawal of Consent: Withdraw consent for data processing (e.g., health data, marketing).

  8. Complaint: File with the UK Information Commissioner’s Office (ICO) or your local supervisory authority.

To exercise these rights, visit the support section at https://dolceresetapp.online/support. Requests are typically fulfilled within one month, with identity verification if needed.

Our Policies Concerning Children

The Service is for users aged 18 or older. In certain jurisdictions (e.g., Germany, age 16), local age minimums apply. Underage users require parental consent. If we inadvertently collect data from children, we’ll delete it promptly. Parents can report concerns via the support section at https://dolceresetapp.online/support.

How Can You Manage Your Data?

To access, correct, or delete your data:

  1. Android: Open “Profile” > “Settings” > “Logout” > Confirm > Visit the support section at https://dolceresetapp.online/support.

  2. iOS: Open “Profile” > “Profile Details” > “Delete Account” > Confirm > Visit the support section at https://dolceresetapp.online/support (for website purchases) or follow App Store instructions.

Deleting your account removes access and progress, which may not be restored. For subscription cancellations (e.g., after the 3-day free trial), follow platform-specific instructions via the App Store or Google Play Store. Check subscription details (e.g., pricing, currency) in the App or via the support section at https://dolceresetapp.online/support.

Changes to This Privacy Policy

We may amend this policy to reflect legal, technological, or operational changes. Check periodically at https://dolceresetapp.online/support. Material changes will be notified via in-app alerts or the website.

Privacy Notice for US Residents

We do not sell personal data for money but may share limited data (e.g., usage metrics) with advertising partners like Meta, which may be considered “selling” under certain US laws (e.g., CCPA). To opt out or request access/disclosure (twice yearly, no cost), visit the support section at https://dolceresetapp.online/support. We limit sensitive data (e.g., health data) use to essential services, with explicit consent. Residents of California, Virginia, Connecticut, Colorado, Utah, or Nevada have rights to opt out of targeted ads or profiling, though we do not engage in profiling with significant effects.